F.A. Questions

Frequently Asked Questions | Find answers to the most common questions our customers ask.

Q: At what time is check-in?
A: From 15:00.

Q: Can I do an early check-in?
A: Yes, depending on availability. Please call the Camp Reception prior to your arrival.

Q: At what time is check-out?
A: Till 10:00.

Q: Where can I see the rates and make a reservation?
A: You can check rates and make a reservation on our website or send request to our sales department. Terms and conditions on our web page are the same as in our sales office.

Q: Is there a possibility for a late check-out?
A: Yes, depending on availability. More info at the reception. Extra charge is 30 Euro until 15:00 + 5 Euro every additional hour. Late check-out is room only service, does not include meals and drinks.

Q: Can I check-in online?
A: Yes, you can check-in online prior to your arrival instead of waiting in queue at the reception. Click HERE.

Q: What are the working hours of reception?
A: Our camp reception service is available 24 hours.

Q: Which languages are spoken at reception?
A: English, French, German and Croatian.

Q: Can I leave my luggage at the camp?
A: Yes, available free of charge at your check-in and check-out days.

Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, Maestro and Diners Club cards.

Q: When do I pay my accommodation?
A: It depends on chosen reservation option. Reservation with Non-refundable option will be paid immediately after the reservation has been made. Reservation with Free cancellation option will be paid upon arrival during check in process.

Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking rooms.

Q: Is Wi-Fi available at Waterman Beach Village?
A: Yes, Wi-Fi is available free of charge in rooms and in public areas.

Q: Do you offer transfer from Split airport to ferry port and from ferry port to Camp?
A: Yes, we do offer transfer service from airport to ferry port. Please contact our sales department or reception for availability and prices. From Supetar ferry port is cca 10 minute walk or you can take a local taxi.

Q: Is there a safe deposit box in the room?
A: No. The safe deposit box is located at the reception, extra charge of cca 1,3 Euro per day.

Q: Does the housekeeping clean the rooms every day?
A: Our housekeeping is cleaning 6 days a week, no room cleaning on Sunday.

Q: How often are bed lines and towels changed in the room?
A: Bed lines and towels are changed minimum once a week. Our camp is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent al less as possible.

Q: How far is the beach?
A: Waterman Beach Village is less than 200m from beach.

Q: Does Waterman Beach Village have an exchange office?
A: There is no exchange office. The nearest exchange office is located near the ferry port.

Q: How far is Waterman Beach Village from the ferry port?
A: It is only 1 km away.

Q: Are there any stores nearby?
A: Yes, there is Lidl (500m), Tommy (700m), Konzum (700m).

Q: Can I rent a car at the camp or nearby?
A: Yes, for more information contact camp reception.

Q: How can I reserve a table at a la carte restaurant Otok in hotel Osam?
A: Reservations are made directly with the hotel on this number +385 (0)21 552-333.

Q: What should I do in case I forgot something in my room at the camp?
A: We have a lost and found procedures followed in our camp. Feel free to contact the reception for more information.

Q: Can we easily book a taxi?
A: Yes, at the reception desk.

Q: I did not find my question here, who do I contact?
A: For further assistance or information you can contact our sales department or camp reception. Contacts available on our website